OVERSEAS CUSTOMERS:

Minimum order to ship to an Overseas address must be $ 100.00 or more in products.

All orders to be shipped outside the United States of North America are called "OVERSEAS ORDERS". You will get 2 charges on these orders, one for the cost of goods ordered plus our handling and export documentation and the second charge, to pay for the postage (Stamps) to ship your parcel. Note that second charge can be made either by the United States Postal Service or by us if we pay postage in your behalf (this last is the most common scenario).

For overseas Customers, we normally ship via EMS (Express Mail Service) US Postal Service Insured.
The cost to ship overseas depends on weight/volume and Insurance at Postal rates for the Country where we must ship plus $ 6.00 fee for handling. (Handling for Postal Services include the requirement to go in person to the Post Office and make all the Customs, export and Insurance paperwork as required by your Country and ours and not necessarily seen on the postage affixed on the boxes.)

98% of the Countries allow a maximum box size of 79 inches girth; very few allow 108 inches girth.

Any amount shown for shipping in your confirmation order is NOT VALID. You will be charged after we actually post the parcel as described below.

Any Airplane size 46 inches in length and above CAN NOT be shipped by Postal Service.

For Overseas Customers, normally you will get 2 charges, one with the value of goods to be shipped (what you have ordered in goods) and the second with the value of postage to be paid to the United States Postal Service. Please note that we pay in your behalf, so if after having paid for postage we can not charge your credit card for whatever reason, the parcel will not be released. Once postage has been affixed to the parcel it can not be used in any other parcel for any other person, so you must pay for it.

Canada is Overseas.

We do not ship under insured. All merchandise is declared at the Invoiced Value (see INVOICING) and insurance is requested for the total value.

All our exported products are declared for Customs purposes as "toys" or "models" under Harmonized Tariff Schedule of the United States under Section 9503.xx.xx as follows:
9503.00.00 Tricycles, scooters, pedal cars and similar wheeled toys; dolls’ carriages; dolls, other toys; reduced-scale (“scale”) models and similar recreational models, working or not; puzzles of all kinds; parts and accessories thereof
9503.10.00 Inflatable toy balls, balloons and punch-balls, of rubber
9503.80.00 Other

INDONESIA, ISRAEL, NIGERIA, PORTUGAL we only ship after receipt of payment via BANK WIRE TRANSFER or Western Union transfer. We do not accept credit cards to ship to these Countries. You must e-mail us asking for the total to transfer and the Bank instructions.

Please note: Some Islamic Countries may have restrictions to import "Toys or Human Figures". We are not responsible if your order is impounded by your Government. It is your own responsibility to know what are the Laws of your own Country. You will not be allowed to dispute any charge made if you lose your merchandise for this reason nor claim any insurance to the Postal Service.

Fraudulent orders from overseas are immediately reported to INTERPOL.

Even in the event that you have placed an order but the price shown was an error, we will correct the price on your order.

In those cases where errors can be based on quantities as result of content on boxes, the price remains by the item number and whatever the manufacturer includes on the box. It is frequent to make mistakes on items that are sold only per box that contain more than one unit inside.

We normally price these products per box of x quantity. If the manufacturer only includes 1 item per box, then the price per box is the same than one individual unit.

The most common examples are Marklin 7250, 7251 an 7252 (sold in one box of 10 units inside but sold as box of one unit containing 10 pieces; 7253 contains only 2 pieces inside but is sold as box of one unit containing 2 pieces inside.

The item Marklin 24951 is sold only in boxes that contain 2 units inside. In this case, it is sold only per boxes of 2 units and invoiced as 2 units even when you will receive 1 box containing 2 pieces inside.

Our recommendation is, that if in doubt or our description is not clear or might be in mistake or to good to be true, please ask before placing your order.

We reserve the right to correct prices where the content of the box does not equals the real content or the unit to be invoiced. Again, item number prevails over descriptions.

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INSURANCE IN POSTAL SHIPMENTS:
The postal service, does not work in the same way that UPS, Federal Express or DHL.
If a damage or lose occurs on a package sent via the US Postal Service, it is your own responsibility and not ours, to make the claim to your own Postal Service.
We will provide you with the copy of the receipts and documents needed for you to make the claim.
In some instances, we can help making the claim to our Postal Service, but be advised that it might take up to 6-9 months before an answer and payment can be reach from them.

IF YOU REQUEST THAT WE SHIP YOUR GOODS USING THE POSTAL SERVICE, IT IS AT YOUR OWN RISK AND YOU TAKE FULL RESPONSIBILITY ON ANY CLAIM FOR DAMAGES OR LOSS.

For any other shipment, via DHL, FedEx, UPS or Courier, we must have from you the "Declaration of Damages" reported to the carrier at your location, sent to us to proceed to make the insurance claim for you.
As soon as the claim is paid, we will remit the amount of money collected from the Insurance, direct to you.

If we can not get in contact with you due a declined or expired card, we have the right to use the product you have ordered for any other of our Customers without any penalty to us. We are not obligated to sell you other of the same item if it is no longer available when you give us a new number or new expiration date or fix the problem for the declined card nor keep the price you had on your preorder. You will get the price at the time of your new order, so do not forget to advise us of any change on your credit card.

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PICTURES:
All the pictures in our web site as well as those of products, are COPYRIGHTED by the Manufacturer or by us and can not be copied in any way without the written consent of the owner of the picture or model and are considered "Intellectual Property".

Pictures in our database show the products as close as possible, but in no event is a warranty of an exact color or detail due the fact that those pictures are copied from databases of the Manufacturers or may be announcements (designs or drawings) that not necessarily show the final model as released. Some color variations are also possible due adjustments on light and color palette by computers, screen resolutions and color adjustments on cameras taking pictures or scanning products. We ONLY guarantee that the ITEM # will match with your order product Id.

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DATABASES:
Our databases reflect all the items released till the date of publication of the database.
It is not intended as a stock availability or quantity available per item.
There might be some items on our databases not in stock. If one item is not in stock, then you will be placed on backorder if you have marked "yes"  or not mark at all, in the backorder field on your order form. If using the Shopping Cart, then you have a place during the Check-out to indicate if you like or not backorders.

The item number prevails over the description. Descriptions or pictures may not be accurate, so the only valid data for each item, is its item number. Please, if in doubt, ask for a more specific description. If we can, we will be glad to give a detailed description on the item you requested.

We do not guarantee colors. Color in pictures may be different from the item.

Stock availability:
Stock availability is given as an indication only and can not be taken as an assurance of availability. Sometimes, one item is in stock at the time you place the order but not at the time we receive the order, as there may be other orders before yours that exhausted the stock or we may have an error on our database.

Stock availability does not shows either quantity in stock, just that we have it or not in quantity minimum of 1 unit. 

THERE IS NO EXCHANGES or replacements for items received from you after 15 days even if they are damaged. Your only choice is to send back the item for repair. Please inspect promptly your order to avoid delays in replacement of faulty units.

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If you ask why, have you ever ask why the person flying next to your sit on the same Airplane paid less than you on the same trip?

There are many reason why, but the main reason is time and personnel: We need time to attend you as you deserve at the time you come to the Store and personnel to help you that would be used in other business functions during that time.
Internet sales, can be covered at any time during our business hours without delaying any other business function whit less personnel and that's why, we can offer some times, better prices trough the Internet than in Store.

We can even prepare the packages to be shipped from Internet orders at night when we are closed, something we can not do when you visit us.

We have the same low retail price in the Store and on the web, but Special Offers some times are not valid, depending on items, for walk-in sales.

Items under $ 100.00 have no discounts at the Store whatsoever.

We reserve the right to change any price at any time, without notification, include or remove items or, in general, make any modification to our databases without previous notification, as well as make changes to our Conditions of Sale.

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Legal Stuff:

Disputes

In the event of a dispute arising under or relating in any way to this Agreement or to ourhe Online Service provided, you and we agree to resolve this dispute by looking to the terms of this Agreement. If there is a conflict between what one of our employees says or have said and the terms of this Agreement, the terms of this Agreement shall control.

 Site links

The Sites may contain links to other third party web sites. We are not responsible for, nor do we control, the content, products, or services provided by linked sites. We do not endorse or guarantee the products, information or recommendations provided by linked sites, and are not liable for any failure of products or services advertised on those sites. In addition, each third party site may provide less security than we do and have a privacy policy different than ours. Your access, use and reliance upon such content, products or services is at your own risk.

Consent to Jurisdiction and Forum Selection:

 The parties hereto agree that all disputes, actions or proceedings arising in connection with this Agreement shall be tried and litigated exclusively in the State and Federal courts located in the County of Dade, State of Florida. The aforementioned choice of venue is intended by the parties to be mandatory and not permissive in nature, thereby precluding the possibility of litigation between the parties with respect to or arising out of this Agreement in any jurisdiction other than that specified in this paragraph. Each party hereby waives any right it may have to assert the doctrine of forum non conveniens or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this paragraph, and stipulates that the State and Federal courts located in the County of Dade, State of Florida shall have in persona jurisdiction and venue over each of them for the purpose of litigating any dispute, controversy, or proceeding arising out of or related to this Agreement. Each party hereby authorizes and accepts service of process sufficient for personal jurisdiction in any action against it as contemplated by this paragraph by registered or certified mail, return receipt requested, postage prepaid, to its address for the giving of notices as set forth in this Agreement. Any final judgment rendered against a party in any action or proceeding shall be conclusive as to the subject of such final judgment and may be enforced in other jurisdictions in any manner provided by law.

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IDENTITY THEFT AND CREDIT CARD FRAUD

Due the immense increase on Credit Card Fraud and Identity Theft we are facing these days, we are forced to take measures not only to protect our selves but to protect our own Customers against this problem.

All credit card sales are verified in our electronic terminals connected to Visa/MasterCard processors for correct Name, expiration date, V-code and billing address. The terminal returns a message with "EXACT MATCH" if all the fields match with those registered with your Bank issuer.

If we receive a “NO MATCH” from Visa/Master on your billing/shipping address, and this is your first order with us, we have to take some measures to verify nobody is using your credit card number stolen or fraudulently.

You must understand these measures are taken in your own protection and to save you from future problems if anyone has stolen your credit card or your credit card number and is trying to place an order with us fraudulently with your card.

Even when your Bank issuer has told you that you are only responsible for the first $ 50.00, this is not always true; in fact, it is not true at all.

What Credit Card issuers do not tell you is that Businesses have the right to prosecute any card holder until the maximum extent the Law allows for charge backs originated with credit cards that belong to a particular card holder. This does not mean in any way you are guilty or will have to pay the total amount, but it is a procedure taken to cover Businesses against heavy loses and be able to claim Insurance against Fraud.

It is up to the Cardholder to proof LEGALLY he/she has not used the Credit Card in question to purchase goods and services and reported fraudulently, he/she has lost or his/her card number has been stolen.

What the Bank issuer tells you is true from their side, they will make you responsible up to $ 50.00 but this does not mean you are not responsible for the charge if proven in Court you did it fraudulently.

Unfortunately, it will cost you money and time, as you will need to appear in Court and maybe, depending on the amount, even hire a Lawyer.

To avoid all these problems, WE VERIFY EACH CREDIT CARD TRANSACTION.

HOW THIEVES COMMIT FRAUD?

1. - They get your credit card number, expiration date and V-code from any Voucher you sign in Restaurants or other large Businesses, but mostly in Bars and Restaurants, where you give the card and the waitress or waiter takes it to print the voucher, but in reality, they write down the complete number, expiration date and V-code for use as soon as you depart.

2. - By copying the Credit Card with a hand device that in reality is a magnetic reader that copies all the information on the magnetic strip of the card and then, they pass this information to a fake blank card that is a perfect duplicate of your own.

3. - Buy stealing physically the card

5. - By stealing Mail from your Mail Box.

6. - By looking at your trash for copies of old Statements, Bank letters, Credit Card offers and even those “convenient” credit card checks you get on the mail never solicited by you and that by the way, IF ONE OF THOSE CHECKS ARE USED TO PAY A PURCHASE, you are in deep troubles as those checks are very hard to proof you did not signed with a fake signature and reported you never did the charge. DESTROY in confetti those checks you receive on the mail, those are the most dangerous of all.

7. - The thieves start right away to place orders via Internet of phone to places where they can get products easy to sell and where they know it will be not too much check out of the identity and validity of the order placed, or to small businesses that for lack of sales, take the risk of accepting any sale and they just ship. Normally these order are requested to be shipped NEXT DAY without any care on cost of freight and normally are for big value items and in quantities of more than one.

At Micro Macro Mundo Inc. there are many factors that raise the flag when an order might be fraudulent. For obvious reasons we can not explain what reasons are those, but we have cached in the last 10 years more than 600 credit card attempts to commit fraud, that have resulted in some convictions and many arrests.

HOW WE PROTECT OUR CUSTOMERS AND OUR SELVES:

1. - We do not ship to third parties or other addresses than the Billing address as it appears on the credit card statement to first time buyers.

2. - We must establish a relationship before we can ship to other address than billing addresses or you must have that address registered on your credit card as a valid "SHIP TO" address.

3.- If you need to be shipped to any other address than the billing address and this is your first time here, if you do not have it registered on your Bank and we can't get the confirmation, we may request some other means to proof identity and we reserve the right  to cancel your order and not ship.

4. - We may request you to verify your self by answering a question regarding the charges we have done on your credit card that only you and your Bank know. For example: We can do 2 charges for the total of your order with 2 different amounts that adds up to the total of it. You will need to call your Bank and ask them how much were those charges. The Bank will at that time, ask questions that only you know, such as the middle name of your Mother or your last 4 digits of your Social Security or your Password or the name of your Pet or whatever the Bank has agreed with you for identity verification.
No thieve knows this information and not even us can get this information, so only legal owners will get trough and get the answer to the question of the charges.

By answering how much were the charges, we can mach those values with the charges we did and if it matches, then is no doubt you are who you say you are and we will ship immediately.

This is a system adopted each day by more and more Internet sites such as eBay, PayPal, Amazon.com and alike.

We ask you, if needed, to participate with us in this process of identification that ultimately will benefit you. This is a one time process and ONLY if your shipping address does not match against the address registered with your Credit Card issuer.

OVERSEAS CUSTOMERS can only be shipped to their "billing addresses" if they pay by Credit Card and must provide in our order form the Bank Name and Phone to verify their address. If you can not do this or still want to be shipped somewhere else, you must pay ONLY via transfer by Western Union or Bank wire transfer. We can not accept credit cards from overseas any longer that are not being shipped to their Billing Addresses.

We do not ship under any circumstance to Indonesia if paid by Credit Card. IP address is also verified.

Read more HERE

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Revised September 18th., 2009